Mark Wilding, Director of Global Service & Support at Hexagon, explains, “To aggregate data and understand our global performance was quite challenging. Every country and local entity had their own service system ranging from Excel to pen and paper to homegrown applications. Routine service activity takes between 24 hours and 3 weeks, depending on the machine.īefore implementing ServiceMax, Hexagon’s field service organization was operating in a decentralized model.
Their service engineers cover everything from installation commissioning to turnkey development for automated production lines. Hexagon’s field service organization is around 2,000 people distributed globally. Systems Integrators / Consulting Partners.
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